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We will respond to your report within 2 working days (excluding weekends and bank holidays) - For further information regarding Student Health and Wellbeing Services please click here
How quickly will you respond to my report?

We aim to respond to all reports within 2 working days (Monday to Friday 9am to 5pm, excluding Bank Holidays and University closure dates). 

We are not a crisis service – but crisis help is freely available for you.  

If you are in immediate danger you should contact the Police, dial 999. If you are safe but would like to speak to the Police or access national crisis support you should dial 101 for local Police, or 111 to speak to the National Health Service who can refer you to the relevant service. 

If you have experienced sexual assault within the last seven days, specialist, free, confidential support is available from your local Sexual Assault Referral Centre (SARC). The SARC can support you with decisions related to counselling support, collection of forensic evidence (regardless of whether you wish to report to the Police). The SARC in Newcastle is managed by an organisation called R.E.A.C.H. You can contact them 24/7 on 0333 344 8283. 


What questions will you ask?

We ask for your name, contact details, and some general questions about what has happened. You can provide as little or as much as you like. As long as you have provided your contact details, a member of our team will proactively contact you within 2 working days, so there is always the opportunity to tell us more and receive further support.  


What happens to my report?

Your report is stored securely in our Report and Support system and a member of our support team will review your report to get an understanding of your support needs. We will then contact you to explore with you what support you would like. We can also help you to consider if you would like to make a formal complaint, or a report to the Police. 

We also anonymise ‘Speak to an advisor’ reports by removing all identifying information and collate these with anonymous reports. We then use this anonymous, non-identifiable data to shape support and prevention activities. 

 
Do I have to report to the Police or make an official complaint?

No. You do not have to report to the Police or make an official complaint to use Report and Support Service, or to receive support from our teams. We are survivor-led, which means that you will be given the support and information you need to make a knowledgeable decision about your own care and support. We will support your decisions. 

For students, anything you share with Student Health and Wellbeing Services is confidential, unless they think safeguarding action is required. We will always endeavour to act in your best interests in these cases, and wherever possible we would work in collaboration with you. 

 
What if an incident happened when I was breaking Covid-19 regulations?

It does not matter. Your support is our priority. We never want you to feel that you cannot speak up about your experiences or any concerns you might have for others. You will not be disciplined for Covid-19 regulation breaches that occurred during an incident, and we will not report these to the Police. 

For students, anything you share with Student Health and Wellbeing Services is confidential, unless they think safeguarding action is required. We will always endeavour to act in your best interests in these cases, and wherever possible we would work in collaboration with you.  So if an incident occurred when you we’re in breach of the law, or university policy, we will still support you in confidence. 

 
What if an incident occurred when I was under the influence of drugs?

It does not matter. Your support is our priority. We never want people to feel that they cannot speak up about their experiences or any concerns that they might have for themselves or others. If an incident occurred when you were under the influence of drugs we would seek to safeguard and support you. 

For students, anything you share with Student Health and Wellbeing Services is confidential, unless they think safeguarding action is required. We will always endeavour to act in your best interests in these cases, and wherever possible we would work in collaboration with you. 

Students should refer to our Student Drug Policy: Reducing Harm for further guidance on our approach to drug use. This policy states that “Criminal proceedings if action constitutes a breach of applicable laws and/or University procedures are more likely to be triggered if your behaviour places others at risk”. 

So if an incident occurred when you we’re in breach of the law, or university policy we will still support you in confidence. 


Why do you ask me questions about my gender, race or ethnicity, religious beliefs and sexuality?

We use this data to understand who is using Report and Support. Understanding this helps us develop strategies to make access to our service equitable. 

We also report this data to the Changing the Culture Working Group and the Race Equality Charter Self-Assessment Team. These groups hold us accountable and ensure that we continue to challenge inequalities and inequities in our service. 

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There are two ways you can tell us what happened